Customer Satisfaction

DISCO Japan is located in Tokyo and Hiroshima, which are far apart. Using this advantage, if Tokyo, which is the center of customer support, suffers a disaster, the Hiroshima Kure Plant and Osaka branch office are prepared to perform this function instead of Tokyo. Also, if a services center or sales office within Japan suffers a disaster, the Tokyo office can directly support customers as a temporary replacement. DISCO would adopt a system that would give priority to the emergency repair for customers/equipment in the disaster area by redeploying all of the country's customer engineers. The DISCO head office would also directly support Taiwan and the Asian region which have a high possibility of an earthquake disaster like Japan.
There is concern about misinformation in an emergency like an earthquake. DISCO considers it important to promptly convey accurate information to customers and continually provide the latest damage situation to both customers and stake holders using the DISCO website and other means. DISCO is publishing in advance the contact people in case of an emergency and is make preparations to minimize the effects on customers.

Japan USA Asia Europe Normal Point of Contact Emergency Contact Point (if normal contact point is not possible) Tokyo Head Office Global Sales Department Phone: 81-3-4590-1000 Fax: 81-3-4590-1001 Osaka Branch Office Phone: 81-6-6390-0388 Fax: 81-6-6302-0258 Kure Plant Phone: 81-823-72-2211 Fax: 81-823-72-0059 Osaka Branch Office Phone: 81-6-6390-0388 Fax: 81-6-6302-0258 Kyushu Branch Office Phone: 81-96-385-3411 Fax: 81-96-384-1410 Sendai Branch Office Phone: 81-22-262-3345 Fax: 81-22-262-3346 Nagoya Regional Office Phone: 81-52-745-7763 Fax: 81-52-745-7764 Shinshu Regional Office Phone: 81-263-34-3701 Fax: 81-263-34-3702 Tokyo Head Office Global Sales Department Phone: 81-3-4590-1000 Fax: 81-3-4590-1001 Kure Plant Phone: 81-823-72-2211 Fax: 81-823-72-0059 Kuwabata Plant Phone: 81-823-77-1010 Fax: 81-823-77-1067 Tokyo Head Office Global Sales Department Phone: 81-3-4590-1000 Fax: 81-3-4590-1001 Kuwabata Plant Phone: 81-823-77-1010 Fax: 81-823-77-1067 Kure Plant Phone: 81-823-72-2211 Fax: 81-823-72-0059 Tokyo Head Office Global Sales Department Phone: 81-3-4590-1000 Fax: 81-3-4590-1001 Nagatani Plant Phone: 81-823-77-1011 Fax: 81-823-77-1016 Kure Plant Phone: 81-823-72-2211 Fax: 81-823-72-0059 Service Group Phone: 81-3-4590-1010 Fax: 81-3-4590-1011 Kyushu Service Group Phone: 81-96-384-7500 Fax: 81-96-381-4890 Osaka Service Group Phone: 81-6-6390-1745 Fax: 81-6-6302-0855 Osaka Service Group Phone: 81-6-6390-1745 Fax: 81-6-6302-0855 Sendai Service Group Phone: 81-22-268-4431 Fax: 81-22-262-3346 Service Group Phone: 81-3-4590-1010 Fax: 81-3-4590-1011