Customer Satisfaction Survey System

The enhancement of Customer Satisfaction begins with understanding our customers’ needs.

Importance of the Survey

At DISCO, customers’ needs are the driving force of our activities.

Although we listen to voice of the customer at every contact point— for example, during everyday business transactions and maintenance calls—the more formal Customer Satisfaction Survey is also a powerful source of CS information.

DISCO Customer Satisfaction Survey

The DISCO Customer Satisfaction Survey is an annual survey by questionnaire given to DISCO customers mainly via the Internet. Customers answer specific questions but can also write comments freely. Opinions provided through this survey are used to develop new products and services and to improve those we currently provide. This survey is also used to measure whether already developed CS enhancement activities are functioning as planned.